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Your feedback is important to us. Please contact us at:
Your inquiry will be forwarded to our Customer Service Team. Our goal is to respond to your inquiry within two business days.
Which devices are supported?
VQ Mileage Tracker is supported on devices with BlackBerry 4.5 Operating System or later, built-in GPS and Bluetooth.
Please check to ensure that your BlackBerry has 4.5 Operating System installed. If you don’t have 4.5, you can upgrade for FREE from BlackBerry’s site.
How do I check which operating system I have?
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Click on Options icon from main menu on your BlackBerry |
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Click About |
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The 3rd line of information indicates your Operating System version (e.g. v4.5.0.55) |
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If your version is 4.5 or higher, you can use VQ Mileage Tracker |
How do I upgrade my Operating System (OS)?
To upgrade your OS, use BlackBerry Desktop Manager or go to www.blackberry.com/updates
My car continues to provide power to VQ Car Charger.
Some vehicles continue to provide power to car chargers and other connected devices. In this situation, even though the Bluetooth device is still receiving power,
the Bluetooth signal is lost once you are approximately 30 feet from your vehicle. VQ Bluetooth Car Charger draws minimal power when your car is off.
How do I set up VQ Mileage Tracker on my smartphone?
When you first install VQ Mileage Tracker you'll be taken to a Settings page where you fill in information like what email you want your Mileage Reports sent to, when you want VQ Mileage Tracker to track your mileage and other related information.
You will then be prompted to "Select a Bluetooth Device". If you have built-in Bluetooth in your vehicle, please select this device. If you don't have built-in Bluetooth in your vehicle, you can either purchase a VQ Bluetooth Car Charger at www.4tracker.com or you can use VQ Mileage Tracker in Semi-Automatic Mode. Click Why Bluetooth? for more information on why VQ Mileage Tracker prompts you to pair with a Bluetooth device.
Why do I need to set up Bluetooth with VQ Mileage Tracker? How do I set it up?
VQ Mileage Tracker can AUTOMATICALLY track your mileage every time you drive your car.
To do this, VQ Mileage Tracker notes when you (and your Smartphone) are in range of your in-vehicle Bluetooth or VQ Bluetooth Car Charger. When you start your car, your Smartphone and your in-car Bluetooth automatically "connect" with one another. VQ Mileage Tracker AUTOMATICALLY senses this pairing and AUTOMATICALLY uses your Smartphone's GPS to start tracking your location and the distance you have travelled. When you turn off and leave your car the Bluetooth connection between your car and your Smartphone ends. VQ Mileage Tracker AUTOMATICALLY notes the termination of this connection then stores information regarding where you parked and how far you have travelled.
If you don't have in-car Bluetooth or a VQ Bluetooth Car Charger you can use VQ Mileage Tracker in Semi-Automatic Mode.
I don't have Bluetooth in my car. What can I do?
You can either buy a VQ Bluetooth Car Charger at www.4tracker.com or you can set up VQ Mileage Tracker to work in Semi-Automatic Mode.
What is a VQ Bluetooth Car Charger, and how do I get one?
VQ Mileage Tracker and other applications (like VQ CarFinder – www.4carfinder.com) interact with your car's built-in Bluetooth.
If you don't have built-in Bluetooth in your car, you can use VQ Bluetooth Car Charger, which charges your Smartphone like other Car Chargers, but which also has a Bluetooth module built into it so that it can "simulate" in-vehicle Bluetooth for the purpose of pairing with applications like VQ Mileage Tracker and VQ CarFinder.
You can purchase a VQ Bluetooth Car Charger by clicking "Buy" at www.4tracker.com, or buy launching VQ Mileage Tracker, clicking Select BT, then clicking Purchase BT Car Charger.
What is Automated Mode?
VQ Mileage Tracker can AUTOMATICALLY track your mileage every time you drive your car.
To do this, VQ Mileage Tracker notes when you (and your Smartphone) are in range of your in-vehicle Bluetooth or VQ Bluetooth Car Charger. When you start your car, your Smartphone and your in-car Bluetooth automatically "connect" with one another. VQ Mileage Tracker AUTOMATICALLY senses this pairing and AUTOMATICALLY uses your Smartphone's GPS to start tracking your location and the distance you have travelled. When you turn off and leave your car the Bluetooth connection between your car and your Smartphone ends. VQ Mileage Tracker AUTOMATICALLY notes the termination of this connection then stores information regarding where you parked and how far you have travelled.
If you don't have in-car Bluetooth or a VQ Bluetooth Car Charger you can use VQ Mileage Tracker in Semi-Automatic Mode.
What is Semi-Automatic Mode?
If you prefer, you can manually start VQ Mileage Tracker every time you are about to drive for business purposes. To do this, when prompted to select a Bluetooth Device choose "Use Semi-Automatic Mode". When you are about to drive for business just launch VQ Mileage Tracker and you'll be asked "Start Tracking?". Click Yes, then you can start to drive. At the end of your drive launch VQ Mileage Tracker, click the Menu button on your Smartphone, then click Stop Tracking.
How does VQ Mileage Tracker email reports to me?
When you first install VQ Mileage Tracker you'll be prompted to enter an "Email address" for reports to be sent to.
When you want to send a report, launch VQ Mileage Tracker, click Menu button on your smartphone, click Generate Report, choose the period of time that you want for the report (e.g. Last Month), then click OK and the report will be emailed to the email address you indicated in Settings.
The app didn't record the address I drove to.
Just click on the Google Maps link in the Report that VQ Mileage Tracker sends you or launch the app, click Review Routes and click on the route in question to see a map of where you parked.
Fyi, this likely happened if you were on your BlackBerry when you parked. Your BlackBerry can't access the internet to get an address while you are on the phone.
Can I add Expenses to VQ Mileage Tracker reports?
You can manually add expenses (e.g. gas, maintenance, food, tolls, etc) to the reports that VQ Mileage Tracker sends you. Just click "Add Expense", select the Type of expense, then enter a Description and the amount for the Expense
My company pays me a flat rate for every mile/km I drive. How do I capture this in VQ Mileage Tracker?
Go to the Settings Page by clicking Menu button on your BlackBerry then clicking Settings. Scroll down to "Rate per" line, then enter the rate you charge your Company/Clients for distance driven for business
Be sure to click BB trackerball or ESC button when you change Settings so that the Settings are saved.
I don't want VQ Mileage Tracker tracking my personal driving. How do I set this up?
You have the option to only have VQ Mileage Tracker record your driving during business hours, during evenings and/or on the weekend. VQ Mileage Tracker defaults to only tracking your driving during business hours.
To change these settings go to the Settings Page by clicking Menu button on your BlackBerry then clicking Settings. You can turn each of these time periods on or off.
Alternatively, you can use VQ Mileage Tracker in Semi-Automatic Mode so that you manually prompt VQ Mileage Tracker to track your driving when you want it to.
My question isn't answered here. How do I get more help?
Please send us an email at tech@4tracker.com. Please also 2 business days for us to reply to your inquiry.
Contact us at info@4tracker.com
© 2007-2010 Xpressions Inc and VisionQuest Innovations. VQ CarFinder, VQ Mileage Tracker and related marks, images and symbols are exclusive properties and trademarks of Xpressions Inc and VisionQuest Innovations. Nokia and related marks are exclusive properties of Nokia Corp and are used under license. BlackBerry and RIM families of related marks, images and symbols are exclusive properties and trademarks of Research In Motion Limited and are used under license. Bluetooth and related marks, images and symbols are exclusive properties and trademarks of Bluetooth SIG.
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